Job Advert

At Livity Life, part of Millbrook Healthcare Group[GH1] , we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

We have an exciting opportunity for a Technician Team Leader to join the team within our Essex Technology Enabled Care (TEC) Service Centre. This is an excellent opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Livity Life work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.

The Technician Team Leader leads a high-performing field team, setting standards of excellence in the delivery, collection, installation, servicing, and maintenance of telecare equipment across the Essex TEC service. As the first point of contact for technicians, the role drives operational performance through coaching, skills development, route optimisation, and quality assurance. The Team Leader is accountable for day-to-day field operations, aligning output with contractual KPIs and customer experience goals, while reducing single points of failure and building succession capability across the team. Lead by example ensuring safety, quality, and customer-first behaviours in every interaction. A can-do, improvement focused attitude is going to be paramount to success.

About the role:

Own day-to-day field operations scheduling alongside the Customer Service & Warehouse Team Leader, balancing workloads and optimising routes.
Monitor job completion rates, first-time fix, quality audit scores, and route performance; intervene early to correct trends.
Act as the first-line contact for field staff; manage communications, provide technical guidance, and resolve escalations promptly.
Review SOP’s, rewrite SOP’s and train those SOPs for all staff and new starters.
Lead technician onboarding and induction; deliver and arrange training to close identified skills gaps (including manufacturer standards and Standard Operating Procedures (SOP’s).
Conduct one-to-one coaching, in-field observations, and competency assessments; create individualized development plans.
Install, collect, decommission, and demonstrate telecare equipment in line with
approved assessments and documentation.
Carry out repairs and servicing/testing (including battery checks and replacements) to manufacturer and statutory H&S standards; swap equipment where repair is not possible to maintain user safety. ·
Respond to emergencies and hospital discharge priorities, maintaining service continuity and SLA adherence.
Ensure vehicle standards: cleanliness, weekly checks, defect reporting, mileage logging; oversee van fleet maintenance, fuel card usage, and diesel consumption reporting.
Maintain adequate spares stock on vehicles; safeguard tooling and report losses/damage.

What are we looking for?

Minimum 3 years in telecare/community equipment services.
Proven supervisory/team leadership experience would be advantageous
Skills in - Strong leadership and coaching, route planning and prioritisation, excellent communication, IT literacy, and analytical use of performance dashboards. People person able to build strong relationships
3 + years of Telecare equipment experience, installation/servicing standards, health & safety

What can we offer you?

£32,000
Monday to Friday 40 hours
Up to 33 days holiday (including bank holidays)
Company Pension Scheme.
Life Assurance.
A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.

We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice

Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Values

Lead by example in setting the standards which define our purpose.
Inspire and empower, collaboration, shared purpose and inclusion.
Fairness- we act ethically and with integrity in everything we do.
Entrepreneurial – innovate with purpose, with a mindset resilient to change.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.