Customer Service Supervisor

Booker Group is looking for a Customer Service Supervisor to join our team in Colchester. This is a brilliant opportunity to lead a busy front-line function, support colleagues, and help deliver the high service standards Booker is known for across Essex.

Key Responsibilities
- Supervise day-to-day customer service activity, ensuring a friendly, efficient experience for all customers
- Coach and support colleagues on service standards, product knowledge and store procedures
- Handle escalated customer queries and complaints, resolving issues quickly and professionally
- Monitor service performance, identify improvements, and help implement best practice
- Support with rota planning, team communication and maintaining a safe, compliant workplace

What You’ll Need
- Previous experience in a customer service supervisory or team leader role (retail, wholesale or hospitality welcome)
- Confident communication skills with the ability to motivate and guide a team
- Strong problem-solving skills and a calm approach in a fast-paced environment
- Good organisational skills and basic IT ability; experience with KPIs is a plus

Why Apply
You’ll join a well-established employer with clear progression opportunities, plus colleague discounts including a Booker card (10% off and double-discount events) and, after qualifying service, a Tesco colleague discount card.