Pareto is hiring a Technical Support Specialist (1st Line) in Southend-on-Sea to support customers as we launch a next-generation low-code/no-code platform set to disrupt the PIM and DAM space. If you enjoy troubleshooting, learning fast, and making a real impact in a growing Essex tech team, this is a standout opportunity.

Key Responsibilities
- Provide 1st line technical support via ticketing, email and phone, resolving issues efficiently and professionally
- Triage incidents, reproduce bugs, gather logs and escalate to 2nd line/engineering with clear notes
- Support onboarding and day-to-day use of the platform, guiding users through features and best practice
- Maintain and improve knowledge base articles, FAQs and internal documentation
- Monitor recurring issues and propose process improvements to boost customer satisfaction

What You'll Need
- Proven experience in IT support/service desk, helpdesk or a customer-facing technical support role
- Strong troubleshooting skills across web apps, browsers, permissions, connectivity and SaaS platforms
- Excellent communication and the ability to translate technical detail into clear guidance
- Desirable: familiarity with PIM, DAM, low-code/no-code tools, APIs, SQL or basic scripting

Why Apply
Join Pareto in Southend-on-Sea at an exciting growth stage, with a salary from £30,000 p/a and real scope to develop into 2nd line support, QA or platform specialist pathways.