Responsive Repairs & Maintenance Administrator

Responsive Repairs Administrator

Re-Gen UK

Re-Gen UK are a growing provider of construction and refurbishment services, and we are seeking a highly organised, proactive, and detail-oriented Responsive Repairs Administrator to join our team. This role is central to the smooth running of our responsive repairs service and requires someone with the drive to make things happen, strong problem-solving skills, and the confidence to make decisions in a fast-paced environment.

You will be responsible for managing day-to-day administrative tasks, coordinating repairs from start to finish, maintaining accurate data, and acting as a key point of contact for customers, contractors, and internal teams. The ideal candidate will be computer literate, highly organised, and comfortable handling calls, data entry, and multiple priorities simultaneously.

Previous Experience

Our ideal candidate will have experience within social housing and a clear understanding of arranging repair jobs from initial request through to completion.

Duties & Responsibilities

• Accurately enter and maintain repair data, job details, and records on internal systems
• Answer incoming calls, responding professionally to customer enquiries and repair requests
• Coordinate and manage the booking of responsive repair works for residential, commercial, and industrial clients
• Liaise with customers to schedule appointments and ensure work is completed to their satisfaction
• Communicate effectively with subcontractors and in-house teams to ensure smooth workflow
• Monitor the progress of ongoing repairs, identifying issues and solving problems proactively
• Make informed decisions to keep jobs moving and ensure deadlines are met
• Handle customer queries and complaints with professionalism and attention to detail
• Assist with invoicing and tracking repair-related costs
• Ensure all work complies with health and safety regulations and company policies

Key Skills & Attributes

• Strong attention to detail and accuracy, particularly with data entry
• Excellent organisation and time management skills
• Confident and professional telephone manner
• Strong problem-solving ability with a proactive mindset
• The drive and motivation to make things happen
• Computer literate, with experience using Microsoft Office and databases
• Ability to make decisions and manage priorities under pressure

Qualifications & Experience

• Proven experience in an administrative role, ideally within construction, property management, or social housing
• Knowledge of responsive repairs or facilities management is advantageous
• Experience with scheduling software or job management systems is beneficial
• Strong communication and interpersonal skills

What We Offer

• Competitive salary and benefits
• Full-time, full_time position with opportunities for career development
• A supportive and collaborative team environment
• Ongoing training and development
• The opportunity to make a real impact within a growing construction and refurbishment company

At Re-Gen UK, we believe in creating an environment that fosters growth and career progression. As part of our team, you will play a key role in delivering an efficient, customer-focused repairs service.

For more information, visit www.re-genuk.com

Job Type: Full-time
Work Location: In person

Pay: Up to £28,000.00 per year

Work Location: In person