Customer Service & Acquisitions Lead

Casanovas Recruitment Solutions is hiring a Customer Service & Acquisitions Lead in Colchester, supporting a fast-growing business in the digital connectivity sector. If you enjoy solving customer queries while helping to win and retain accounts, this is a great Essex opportunity to build commercial skills in a varied, people-focused role.

Key Responsibilities
- Manage inbound customer enquiries across phone and email, ensuring quick, accurate resolutions
- Support customer acquisition by following up leads, preparing information, and booking next steps
- Build and maintain strong relationships with new and existing customers, updating records and account notes
- Coordinate orders, activations, and service changes, liaising with internal teams to deliver on time
- Handle administration tasks including data entry, reporting, and process improvements

What You'll Need
- Proven customer service experience, ideally in a call centre, utilities, telecoms, or digital services environment
- Confident communication skills and a professional, customer-first approach
- Organised and detail-oriented, able to manage multiple tasks and deadlines
- Comfortable using CRM systems and Microsoft Office; sales support or account management experience is desirable

Why Apply
Join a growing Colchester-based team where you’ll gain hands-on experience across customer service, acquisition and account management. Competitive pay of £15–£18 per hour with the chance to make a real impact from day one.